FAQs

Answers to questions you may have.

You have questions, we have answers.

UVM Health Advantage is a new kind of Medicare Advantage plan. One that’s been guided by doctors from the UVM Health Network and Medicare experts at MVP Health Care®.

UVM Health Advantage is available across all of Vermont and in Clinton, Essex, Franklin, Hamilton, and St. Lawrence counties in New York.

Eligible Medicare consumers can enroll during the Initial Enrollment Period when first becoming eligible for Medicare or during the Annual Open Enrollment Period. The Initial Enrollment Period is a seven-month window starting three months before you turn 65 to three months after your birthday month. The Annual Open Enrollment Period occurs between October 15 and December 7 each year. You can also make changes to coverage when certain events happen in your life, like if you move or you lose other insurance coverage (known as Special Enrollment Periods).

After hearing from more than 1,000 Medicare-eligible community members from across Vermont and northern New York, the providers of the UVM Health Network and the Medicare experts at MVP Health Care identified a need for a Medicare Advantage plan in this region that would make health care and simpler and easier to use. This led to the creation of UVM Health Advantage.

Visit Plans to see your options and benefit details, or Request A Kit to have this information conveniently mailed to your home. You can also speak with one of our expert UVM Health Advantage Plan Guides by calling 1-833-368-45921-833-368-4592, October 1-March 31, seven days a week, 8 a.m.-8 p.m. Eastern Time. April 1-September 30, Monday-Friday, 8 a.m.-8 p.m.

View details on the 2024 Star Ratings (PDF)

Rest assured: your MVP Medicare Advantage plan and all benefit details will remain exactly the same through the remainder of 2023, but some of our plans in your area may be changing or retiring in 2024 (you should receive a letter informing you about any changes). Good news: you will have the option to enroll in one of our new UVM Health Advantage plans for 2024 — featuring all the coverage you have now, plus more! To discuss your options and find the right plan for you, please call the UVM Health Advantage Plan Guide at 1-833-368-45921-833-368-4592, October 1-March 31, seven days a week, 8 a.m.-8 p.m. Eastern Time. April 1-September 30, Monday-Friday, 8 a.m.-8 p.m.

UVM Health Advantage gives you access to all the providers of the UVM Health Network, but it also includes MVP’s broader Vermont - New York network of more than 54,000 doctors, hospitals and other providers. Search our doctor network here.

Our UVM Health Advantage Plan Guides will listen to your needs and help you understand your options so that you can make a well-informed decision and ensure no disruption to your care. After you find the right plan, our Plan Guides will make sure your transition to UVM Health Advantage goes smoothly.

Ask yourself: am I getting enough value for what I pay now? With UVM Health Advantage, you get benefits and support that go beyond Medigap. Such as: prescription drugs, dental, vision and hearing aids. Plus virtual care, free rides to appointments and free meal delivery after a hospital stay — removing the obstacles between you and your care. And our plans start at $0 per month. Contact one of our Plan Guides to discuss your personal health needs or learn more about Medicare Basics.

Simply put: you may be missing out. With UVM Health Advantage, you get benefits that go beyond original Medicare. Such as: prescription drugs, dental, vision and hearing. Plus virtual care, free rides to appointments and free meal delivery after a hospital stay — removing the obstacles between you and your care. And our plans start at $0 per month. Contact one of our Plan Guides to discuss your personal health needs or learn more about Medicare Basics.

UVM Health Advantage plans are insured and
administered by MVP Health Care®.

MVP Health Care offers Medicare Advantage plans in the following counties: Vermont- Addison, Bennington, Caledonia, Chittenden, Essex, Franklin, Grand Isle, Lamoille, Orange, Orleans, Rutland, Washington, Windham, and Windsor counties. New York - Clinton, Essex, Franklin, Hamilton, and St. Lawrence counties.

MVP Health Plan, Inc. is an HMO-POS/PPO organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. For accommodations of persons with special needs at meetings, call 1-800-324-3899 (TTY 711). Every year, Medicare evaluates plans based on a 5-star rating system. Other physicians/providers are available in the MVP Health Care network.

MVP virtual care services through Gia are available at no cost-share for most members. In-person visits and referrals are subject to cost-share per plan.

SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2024 Tivity Health, Inc. All rights reserved. GetSetUp is a third-party provider and is not owned or operated by Tivity Health, Inc. ("Tivity") or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user.

All content ©2024 TruHearing, Inc. All Rights Reserved. TruHearing® and (RE)TM are trademarks of TruHearing, Inc. All other trademarks, product names, and company names are the property of their respective owners. Retail pricing based on prices for comparable aids. Follow-up provider visits incuded for one year following hearing aid purchase. Free battery offer is not applicable to the purchase of rechargable hearing aid models. Three-year warranty includes repairs and one-time loss and damage replacement. Hearing aid repairs and replacements are subject to provider and manufacturer fees. For questions regarding fees, contact a TruHearing hearing consultant.

MVP Health Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including sexual orientation and gender identity).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1 844 946 8010 (TTY 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-844-946-8010 (TTY 711).

©2024 MVP Health Care

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Last updated: 9/1/2023